Refund & Cancellation Policy

Last updated: January 2025

1. Overview

Nitin Enterprises strives to deliver high-quality IT solutions and services. This refund and cancellation policy outlines the terms and conditions for refunds and cancellations of our services.

2. Project Cancellation Policy

2.1 Cancellation by Client

Clients may cancel projects with Nitin Enterprises under the following conditions:

• Before Project Commencement: 100% refund of advance payment
• Within First Week: 75% refund of advance payment
• Within Second Week: 50% refund of advance payment
• After Second Week: No refund available

2.2 Cancellation by Nitin Enterprises

Nitin Enterprises reserves the right to cancel projects in the following circumstances:

• Non-payment of agreed fees
• Violation of terms and conditions
• Unreasonable demands or scope changes
• Force majeure events

3. Refund Process

3.1 Refund Eligibility

Refunds from Nitin Enterprises are available under the following conditions:

• Project cancellation within specified timeframes
• Failure to deliver agreed deliverables
• Significant deviation from project specifications
• Technical issues preventing service delivery

3.2 Non-Refundable Items

The following are not eligible for refunds from Nitin Enterprises:

• Completed work that meets project specifications
• Consultation and planning services
• Third-party software licenses and tools
• Hosting and domain registration fees
• Ongoing maintenance and support services

3.3 Refund Processing Time

Nitin Enterprises processes refunds within the following timeframes:

• Bank Transfer: 5-7 business days
• Online Payment: 3-5 business days
• Credit Card: 7-14 business days

4. Service-Specific Policies

4.1 Custom Software Development

For custom software development projects by Nitin Enterprises:

• Refund available only before development phase begins
• Partial refunds based on work completed
• Source code ownership transferred upon full payment
• 90-day warranty period applies

4.2 Website Development

For website development services by Nitin Enterprises:

• Refund available before design approval
• No refund after design approval and development begins
• Domain and hosting fees are non-refundable
• Content creation fees are non-refundable

4.3 IT Consulting Services

For IT consulting services by Nitin Enterprises:

• No refunds for completed consultation sessions
• Rescheduling available with 24-hour notice
• Package deals are non-refundable
• Unused hours may be credited for future use

4.4 Cloud and Hosting Services

For cloud and hosting services by Nitin Enterprises:

• Monthly services: No refund for partial months
• Annual services: Pro-rated refund for unused months
• Setup fees are non-refundable
• Data migration fees are non-refundable

5. Requesting a Refund

To request a refund from Nitin Enterprises, follow these steps:

1. Contact Nitin Enterprises via email or phone
2. Provide project details and reason for refund
3. Submit refund request form (if applicable)
4. Wait for review and approval (2-3 business days)
5. Receive refund confirmation and timeline

6. Dispute Resolution

If you disagree with a refund decision by Nitin Enterprises:

• Submit a formal complaint in writing
• Provide supporting documentation
• Request review by senior management
• Consider mediation if necessary

7. Force Majeure

Nitin Enterprises is not liable for delays or cancellations due to force majeure events including:

• Natural disasters
• Government actions or regulations
• Technical infrastructure failures
• Pandemics or health emergencies

8. Contact Information

For refund and cancellation inquiries, contact Nitin Enterprises:

9. Policy Updates

Nitin Enterprises reserves the right to modify this refund and cancellation policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified policies.

10. Legal Compliance

This refund and cancellation policy complies with applicable consumer protection laws in India. In case of any conflict between this policy and applicable law, the law shall prevail.